E-Charge Install Privacy & Cookies Policy

 

 

Last updated: 30th September 2020

 

1.  Introduction

 E Charge Install Ltd (We) care about being transparent with you about what information we collect when you choose our services and how we use that information. It’s important to us that we give you as much choice and control over your information as we can. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

This policy explains the ways we collect and use your information when you browse or engage with our website, enquire via our online form or phone call, purchase or engage with other goods or services that we offer or otherwise interact with us. We also explain the different rights you have over your information.

In this Privacy and Cookies Statement, when we refer to “you” and “your” we mean you, the person using our website or otherwise interacting with us.

 Please do not supply any other person’s data to us unless we promt you to do so.

 

2.  Our details

E Charge Install Ltd is a company incorporated in England and Wales, with registration number 12562293 and whose registered address is:

105 Blegborough Road, London, SW16 6DL and it operates the website: www.echargeinstall.co.uk.

You can contact E Charge Install by email on team@echargeinstall.co.uk.

3.  How we collect your data

Date we collect

Enquiry Form Data



Detail/ Source

If you fill out one or our enquiry forms via our website or social media channels, we will collect your name, contact details and any other information relevant to your enquiry.

Purpose

1.     To provide relevant quotes to your enquiry

2.     To offer relevant services to you and to facilitate you purchasing them/ having them installed.

 We may share this data with 3rd party organisations relevant to your enquiry/ purchase.

Transaction Data

 

Promotion and Survey Data

 

Communications data

 

Website and services

If you purchase with us (Any goods and/or services) we’ll collect any information necessary to provide you with your purchase, including your address for the install, your card details and the transaction details. We may (if applicable), collect additional information, specifically relevant to the goods and/or services that you are purchasing

Every now and again we may run competitions, promotions or surveys. We’ll collect information so you can participate in these and deliver the prize if you win: this will include details such as your name, age, email address, location and any other information you provide in connection with the promotion or survey.

 

If you contact us through live chat or through one of our online forms or social media channels, by phone or email, we may keep a copy or record of that correspondence

 

We will collect your IP address and information such as; geographical location; browser type and version; operating system, referral source, length of visit, page views and website navigation paths, the timing, frequency and pattern of your service use.

  1. To enable us to complete your purchase

  2. Ensuring our transactions are managed efficiently and have these recorded properly.

 

1.     To gain information & help improve our services.

2.     To provide relevant quotes to your enquiry.

3.     To offer relevant services to you and to facilitate you purchasing them/ having them installed.

4. To promote products and services

 

1.     To communicate with you and keep a record of these communications.

2.     To provide relevant quotes to your enquiry

3. To offer relevant services to you and to facilitate you purchasing them/ having them installed.

 

We use this data to legitimately improve our website, products and services.

 

4. Your data and third parties 

Sometimes we may share your personal information with;

i.       selected third parties that we work with, so we are able to facilitate your purchase/ installation. For example, third party sub-contractors or service providers such as our installation engineers and operations team, who will need this data to install your equipment.

ii.       any third party that you have indicated you are happy for us to share your information with for marketing purposes;

iii.      advertisers and advertising networks so they can serve relevant adverts to you. This information will only be used in anonymised or aggregated form;

iv.      prospective sellers or buyers of any business or assets if, we need to disclose information about people who purchase our products and/or services;

v.       affiliates or partners whom we’ve consented to receive marketing

vi.      any government departments who offer funding or grants to you, relevant to the service we provide

vii.     any other third parties where it’s necessary to enforce our legal rights, or to protect the rights, property or safety of our employees or third parties, or where such disclosure is required by law.

viii.     our insurers and professional advisors

 

5.  Storing and deleting your personal data

We will not store personal data longer than it is necessary for the purpose for which the personal data is processed. We will retain data I order to protect your personal interests or when necessary for compliance

6.  Where we store your data

We might transfer your information to a country which is outside the European Economic Area (EEA). If we do, we'll ensure that your information is protected in accordance with our obligations under applicable data protection laws including, if appropriate, putting in place any necessary contractual arrangements with any recipients of your information outside the EEA

7.  How we safeguard your information

 We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use. However, transmission of information over the internet can be insecure, which means we are unable to completely guarantee the security of information sent over the internet.

We’ll keep your information for as long as is necessary to provide you with the services that you have requested from us, to market to you (if applicable), to enforce or defend our legal rights, or in accordance with any legal obligations to which we might be subject to.

8. Cookies

 A cookie is a small text file that is given an ID tag and is stored on your browser. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within that site and any information you may have given whilst visiting the site such as an email address or name.

There are two types of cookies: session cookies and persistent cookies:

  •  Session Cookie: is A temporary cookie and used to keep track of your "session". Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.

  •  Persistent cookie: is stored on your device. They help us provide you with user preferences, settings and information for future visits on our Platform. Persistent cookies allow convenient and easy access to familiar variables such as facilitating preferences such as favourites, bookmarks or language preferences. They can also be used to assess browsing behaviour.

 

9. Managing Cookies

 You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

Please click below for detailed information on how to disable and delete cookies in some commonly used browsers or visit the ‘Help’ section of your browser:

• Mozilla Firefox®

• Microsoft®

• Internet Explorer

• Google Chrome™

• Safari®

We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preference: http://www.aboutcookies.org.

Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the Platform and your experience may be less satisfying without using

10. Cookies used by third parties

Our Platform may contain content and links to other sites that are operated by third parties that may also operate cookies. We don’t control these third-party sites or cookies and this Privacy and Cookies Statement does not apply to them. Please visit the terms and conditions and Privacy and Cookies Statement of the relevant third-party site to find out how that site collects and uses your information and to establish whether and for what purpose they usecookies.


Google: https://www.google.com/policies/privacy/

Facebook: https://www.facebook.com/full_data_use_policy

 Instagram: https://help.instagram.com/519522125107875

11.  Privacy policy updates

We may update this privacy policy from time to time and will record the date of amendment at the top of the policy. You may wish to check now an again to ensure you are happy with any new updates.

 

12. Your rights

You have certain rights in respect of the information that we hold about you, which we value. These rights include:

  • the right to ask us not to use your personal data for marketing purposes (remember, you can unsubscribe from any marketing by clicking on the “unsubscribe” in any marketing communication you receive or contact us using the details below);

  • the right to request access to the information that we hold about you;

  • and if you believe the information that we hold about you is wrong, you can ask us to correct it. You may exercise your rights above by contacting us using the details below.

 

13. How to contact us

If you have any questions or would like to contact us about this Privacy and Cookies Statement, please do so by email: team@echargeinstall.co.uk.